Privacy Policy

Amazing Bintan Trips is committed to protecting the privacy and confidentiality of our customers' personal data. This document explains how we collect, use, store, and protect your information when you use our services, either directly or through our website.

1.  Information We Collect

We only collect the minimum information necessary to process your travel requests, namely:

• Name (not necessarily your legal name; a nickname or preferred name is sufficient)
• One valid contact: WhatsApp number or email address
• Your chosen travel plan or itinerary
  We do not request sensitive data, such as ID card numbers, passport numbers, or personal financial information outside of our official payment system.

2.  Use of Information

The information you provide will only be used to:

• Contact you regarding itinerary confirmation
• Provide cost estimates and travel details
• Arrange pick-up schedules and transportation needs
• For administrative purposes related to bookings
  We will not use your information for mass marketing purposes without your consent.

3.  Payments & Security

If you choose to pay online, transactions will be processed through an official payment gateway that supports the 3D Secure system (Verified by Visa / Mastercard SecureCode).

• We do not store credit card data or any payment information on our servers.
• All transaction data is encrypted and managed directly by the payment provider.

4.  Disclosure of Information to Third Parties

We do not sell, rent, or share your personal information with third parties without your consent, unless required by law or necessary for the provision of services on your behalf (e.g., booking third-party activities such as diving, kelong, or resorts).

5.  Confidentiality & Data Security

Your information will be stored in a limited manner and accessed only by the team directly involved in processing your trip.

We implement technical and administrative security measures to prevent unauthorized access, data loss, or misuse of information.

6.  Your Rights as a User

• You have the right to request correction or deletion of your data from our system at any time.
• You also have the right to decline further communication if you do not wish to be contacted again.

7.  Consent

By using our website or submitting a travel request through our form, you are deemed to have agreed to this privacy policy.

We recommend that you provide valid contact information (email or WhatsApp) so that we can assist you quickly and accurately in the trip planning process.

Last updated July 03, 2025